The present general conditions of sale (the "General Conditions") govern the terms and conditions of sale of the products marketed by Dreaming my Home di Michele Michielotto, hereinafter Dreaming my Home. All contracts for the sale of Products by Dreaming my Home to third parties are governed by these General Conditions, which form an integral and substantial part of every proposal, order and confirmation of purchase order of the Products themselves. The terms and conditions of sale applicable to the order are those in effect on the date of the order.
Unless otherwise indicated, prices of Products published by Dreaming my Home shall be deemed to include VAT. The prices of the Products from time to time published by Dreaming my Home annul and replace the previous ones and are subject to the actual availability of the Products. Dreaming my Home reserves the right to confirm or change the prices of Products published on its website or in information brochures and advertising materials, at the time of confirmation of the Customer's order. The prices published on the website may differ from the prices of the same products at Dreaming my Home stores, as they refer to limited stocks dedicated exclusively to the e-commerce channel.
The technical and functional characteristics relating to the Products published by Dreaming my Home through its own promotional messages and information brochures are those communicated by the respective manufacturers. Dreaming my Home assumes no responsibility regarding the truthfulness and completeness of such information. Product images are indicative and not binding.
Products are not provided on a trial basis. Although the operators of Dreaming my Home may provide indications on the characteristics of the Products, the Customer is responsible for the choice of the products ordered and for the compliance and conformity of the specifications indicated by each manufacturer to their own needs.
All purchase orders for products transmitted to Dreaming my Home must be complete in all their parts and must contain all the elements necessary for the correct identification of the ordered Products. Each product order transmitted to Dreaming my Home constitutes a contractual proposal from the Customer and, therefore, will be binding for Dreaming my Home only if confirmed by the same for acceptance. The execution of the order by Dreaming my Home is equivalent to confirmation and acceptance thereof.
Dreaming my Home reserves the right to cancel orders placed and unpaid after 10 days from the date of the order. In the event of non-execution of the order by Dreaming my Home (if the same is due to unavailability of the Products ordered by the Customer), Dreaming my Home will inform the Customer as soon as possible, refunding any sums already paid by the latter in respect of the unfulfilled supply. In this case, the Customer will not have the right to any reimbursement or indemnity or compensation of any kind.
The tax documentation relating to the Products ordered will be issued by Dreaming my Home when the Products are shipped to the Customer. If the Customer has a VAT number and wishes to receive an invoice in his/her own name, he/she must indicate the invoice header in the order.
The delivery terms indicated by Dreaming my Home in the order confirmation (standard timeframe: 10 working days from the receipt of the order) refer to the Products in its warehouses and, although carefully evaluated, shall not be considered binding for Dreaming my Home, which may subsequently confirm or modify them, depending on its actual needs. Any delays in delivery of less than 30 (thirty) days do not entitle the Customer to refuse delivery of the Products, nor to claim compensation or indemnity of any kind.
Costs for direct shipments to Italy are €6.9 for orders of less than €99 and free of charge for orders of a higher total amount. Shipments to other EU countries and Switzerland are charged EUR 19.90 for orders of any amount. Costs for shipments to countries other than those specified will be estimated before the order is confirmed by the customer.
Upon delivery of the goods by the courier, the customer shall check
- that the number of packages corresponds to the number indicated on the carrier's delivery note;
- that the packaging is intact, undamaged, or otherwise altered.
The existence of any damage or the mismatch in the number of packages must be immediately contested to the carrier by means of an appropriate annotation on the delivery note: "withdrawal with reserve". It is understood that if no objection is made, the Customer shall accept the goods delivered to him.
The goods shall travel at the consignee's risk even if sold carriage paid. Transport risks are insured. Any problems concerning the integrity, correspondence or completeness of the products received must be reported within 24 hours of delivery to the e-mail address [email protected].
In the event of failure to collect the material in storage at the courier's warehouses within 5 working days due to the impossibility of delivery to the address indicated by the Customer, the purchase order shall be automatically cancelled. If the Customer expresses the desire to receive the goods again, he will be fully responsible for the shipping costs (those of return due to storage and those of new shipment).
Dreaming my Home has the right to deliver the Products (even related to the same order) in several successive deliveries. Particular terms and conditions of delivery shall be agreed in advance between the Customer and Dreaming my Home and accepted in writing by Dreaming my Home.
Bank Transfer: the customer can make the transfer to Michele Michielotto, bank details: Banca Generali, IBAN: IT 12V0307501603 CC8000863004, indicating the order number in the reason for payment. To speed up shipping, the customer must send a copy of the bank transfer via e-mail to [email protected].
Credit Card: Visa and Mastercard credit cards can be used; payment is made directly on a secure server, to guarantee the absolute security of transactions. Orders paid by credit card are processed the fastest.
PayPal: you can pay using a personal or corporate PayPal account. Based on your account settings, this may provide the option to pay in 3 interest-free instalments.
Klarna: for purchases from 35 to 1,000 euros, it is always possible to use your Klarna account and split the payment into 3 interest-free instalments. For higher amounts, the possibility of instalment payments is subject to the rating accumulated on your Klarna account.
Delivery times are indicated in the shipping tab. Delivery times are calculated from the confirmation of payment, not from the order; delivery refers to the date of departure from our warehouses, not the date of arrival.
Pursuant to Italian Legislative Decree 206/2005, the Customer (if qualifying as a "consumer" under art. 1 lett. b) of Legislative Decree 206/2005) has the right to withdraw from the contract and return the Products ordered, without any penalty and without specifying the reason, within 14 (fourteen) days from receipt of the Products. This right may only be exercised by consumers; therefore, all purchases made for purposes related to business or professional activity, i.e. where a VAT number is entered in the order form, do not enjoy this right as the goods are used as a business tool.
The right of withdrawal referred to in Article 6.1 above must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter to Dreaming my Home, vicolo Terziario, 6 – 46100 Mantova, within 14 (fourteen) days from receipt of the Products. The above notice may also be sent by certified e-mail (PEC) to [email protected].
All returns (which must be perfectly intact and accompanied by the original packaging) must be authorised by Dreaming my Home Customer Service, which will issue a return authorisation number (RMA). This number will be sent exclusively in electronic format to the customer via e-mail to the address provided at the time of ordering.
Dreaming my Home will not be responsible for the non-receipt of e-mails in case of incorrect or non-functioning addresses; the Customer may return the Product to the following address: Dreaming my Home, vicolo Terziario 6 – 46100 Mantova. Cash on delivery parcels will not be accepted. Parcels without authorisation (RMA) will not be accepted. The return must be made no later than 14 days from the communication of the RMA number, otherwise the return will be refused. The goods travel at the sender's expense and risk.
Upon receipt of the Products (and verification of their integrity), Dreaming my Home will credit the Customer, as soon as possible (within a maximum of 14 days), the cost of the returned Products (as indicated on the invoice), retaining where necessary the amount of shipping costs plus the handling fees, which will remain definitively borne by the Customer.
Any special offers promoted by Dreaming my Home are valid while stocks last and, in any case, are subject to the actual availability of the relevant products at Dreaming my Home. The special offers proposed by Dreaming my Home are not cumulative. Products on special offer may be in promotional packaging.
Dreaming my Home guarantees only the material integrity of the products at the time of delivery (hereinafter, the "Dreaming my Home Warranty"). Any defects covered by the Dreaming my Home Warranty must be reported by the Customer, under penalty of forfeiture, no later than 2 (two) days from the date of delivery. In case of activation of the Dreaming my Home Warranty, the Customer will be entitled only to the replacement of the damaged Products upon return of the same, the Customer's right to compensation for any damage, including further damage, being excluded. The shipping costs necessary for the replacement of Products shall be borne by the Customer. Upon delivery of the package, the Customer must check the integrity of the package; if the tape is well attached to the package, the Customer may accept it, but it is always better to collect it with reserve. If by chance the package arrives with correct packaging but the product inside was damaged during transport, the Customer must notify us within a maximum of 2 days from receipt of the package, otherwise the responsibility will be entirely with the recipient. Upon receipt of the notification that the product was damaged during transport, Dreaming my Home will open a complaint procedure with the courier and arrange for the replacement of the product to the Customer.
The replacement procedure is the RMA procedure (see section 6.3).
Without prejudice to cases of wilful misconduct or gross negligence on the part of Dreaming my Home, it is hereby agreed that, should the liability of Dreaming my Home be established for any reason towards the Customer – including the case of total or partial non-fulfilment of the obligations assumed by Dreaming my Home towards the Customer as a result of the execution of an order – the liability of Dreaming my Home shall not exceed the price of the Products purchased by the Customer and for which the dispute arose.
Manufacturer's Warranty (where it is specified that the warranty is provided by the manufacturer): the Customer should contact the service centre directly; of course, they will always have our full support to receive the best possible attention.
Without prejudice to the possible applicability of mandatory provisions of law for the protection of consumers (as defined pursuant to art. 1 lett. b) of Legislative Decree 22 May 1999 no. 185), any dispute in any way related to these General Conditions shall be subject to the exclusive jurisdiction of the Court of Mantua. Pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and understood and to specifically accept all the clauses of the General Conditions of Sale of Dreaming my Home.
