Terms of sale
1. Who we are
These general terms and conditions of sale (the "Terms") govern the sale of the products offered on the website www.dreamingmyhome.it by Dreaming my Home di Michele Michielotto, sole proprietorship, Vicolo Terziario 6, 46100 Mantova (MN), VAT no. 02626530204, REA MN-267516, email info@dreamingmyhome.it, PEC (certified email) michele.michielotto@legalmail.it ("Dreaming my Home").
The Terms in force on the date of the order apply. A customer who buys for purposes outside their trade, business or profession is a "consumer" within the meaning of the Italian Consumer Code (Codice del Consumo, Legislative Decree 206/2005) and enjoys all the protections that the law grants them, which these Terms do not limit in any way.
2. Products and prices
Prices are expressed in euros and, unless otherwise stated, include VAT. Shipping costs are set out in the shipping policy and are shown before the order is confirmed. The price applied is the one displayed at the time of the order; in the event of an obvious material error in the price, Dreaming my Home will inform the customer, who may confirm the order at the correct price or cancel it at no cost.
The prices published on the website may differ from those charged in physical shops, because they refer to stock dedicated to e-commerce.
Product characteristics are those communicated by the respective manufacturers. Images are for illustrative purposes only: colours and finishes may vary slightly depending on the screen.
Some products are marked as "private negotiation": their price is not published and they cannot be purchased online. To receive a quotation for them, simply write to Dreaming my Home from the Contact page.
3. Orders and conclusion of the contract
An order submitted through the website constitutes an offer to purchase. After submitting it, the customer receives an email confirming its receipt and summarising its contents. The contract is concluded when Dreaming my Home accepts the order, by means of the shipping confirmation or an express communication.
If an ordered product is not available, Dreaming my Home will inform the customer as soon as possible and will refund in full the amount already paid for that product, within 14 days, using the same means of payment used.
Orders paid by bank transfer for which payment has not been received within 10 days of the order date may be cancelled.
The tax document is issued at the time of shipment. A customer holding a VAT number who wishes to receive an invoice should enter their company name and VAT number at checkout.
4. Payments
The following payment methods are accepted, shown at checkout depending on the country and the order amount:
- Credit and debit cards (Visa, Mastercard, American Express and other networks), Apple Pay and Google Pay, via Shopify Payments. Card details are processed by the payment provider and are never stored by Dreaming my Home.
- PayPal, including the option to pay in 3 interest-free instalments, if available for your account.
- Klarna, for payment in 3 interest-free instalments, subject to Klarna's terms and the outcome of Klarna's assessment.
- Bank transfer to Michele Michielotto, Banca Generali, IBAN IT12V0307501603CC8000863004, stating the order number as the payment reference. The order is shipped once the payment has been credited.
5. Delivery
Products are normally shipped within 10 working days of payment confirmation. Unless otherwise agreed, delivery takes place in any case within 30 days of the conclusion of the contract; if it does not take place within this period, the consumer may ask Dreaming my Home to deliver within an additional period of time appropriate to the circumstances and, if this is not complied with either, terminate the contract and obtain a refund of the amount paid.
Dreaming my Home may deliver the products of a single order in several shipments, at no additional cost to the customer.
The risk of loss of or damage to the products passes to the consumer when the consumer, or a third party indicated by the consumer other than the carrier, acquires physical possession of them.
On delivery, please check that the number of parcels matches the courier's document and that the packaging is intact. If the packaging is damaged, accept the delivery marked "collect with reservation" (i.e. sign the courier's note as accepted subject to inspection) and let us know as soon as possible (preferably within 48 hours) at info@dreamingmyhome.it, with a few photos: this allows us to open a claim with the courier straight away. These instructions are intended to help us deal with the problem quickly and do not limit your guarantee rights.
If the parcel is not collected within 5 working days of being held at the courier's depot, because it could not be delivered to the address given, the order may be cancelled. If the customer wishes to receive the goods again, the costs of return and reshipment are borne by the customer.
6. Right of withdrawal
The consumer may withdraw from the contract, without penalty and without giving any reason, within 14 days of the day on which they receive the products. Time limits, procedures and refunds are described in the returns and refund policy, which forms part of these Terms and contains the model withdrawal form.
The right of withdrawal does not apply to those who buy for purposes related to their trade, business or profession.
7. Legal guarantee of conformity
All products are covered by the legal guarantee of conformity provided for by Articles 128 et seq. of the Consumer Code. Dreaming my Home is liable to the consumer for any lack of conformity that becomes apparent within two years of delivery. The consumer must report the defect within two months of the date on which they discovered it, by writing to info@dreamingmyhome.it.
In the event of a defect, the consumer is entitled to have the goods brought into conformity, by repair or replacement, free of charge; in the cases provided for by law, to a price reduction or to termination of the contract. The necessary shipping costs are borne by Dreaming my Home.
Some products also benefit from a manufacturer's commercial guarantee, indicated on the product page, which is in addition to the legal guarantee and does not replace it. For that guarantee the customer may contact the manufacturer's service centre: Dreaming my Home nevertheless remains available to help.
8. Liability
Except in cases of wilful misconduct or gross negligence and without prejudice to the consumer's mandatory rights, the liability of Dreaming my Home towards the customer shall not exceed the price of the purchased products that are the subject of the dispute.
9. Offers and promotions
Special offers are valid while stocks last and, unless otherwise stated, cannot be combined with one another. Products on offer may be supplied in promotional packaging.
10. Governing law and jurisdiction
These Terms are governed by Italian law. For the consumer, the more favourable mandatory provisions of the law of the country in which they have their habitual residence remain unaffected.
For disputes with a consumer, the court of the place where the consumer resides or is domiciled has jurisdiction. For all other disputes, the Court of Mantova (Tribunale di Mantova) has exclusive jurisdiction.